Refund and Returns Policy

Custom and personalized orders

Once production begins, custom and personalized orders are ineligible for returns or exchanges due to a change of mind. Before approving your proof, please check spelling, names, dates, sizing, placement, colors, and image quality. Your approval authorizes production.

Errors in customer-approved details and artwork limitations you accepted before production are ineligible for complimentary reprints or refunds. Minor variations in color, placement, and appearance may occur. If BSElite confirmed an exact color match or another specific requirement before production, we’ll use that agreement when reviewing your order.

Damaged, defective, or incorrect orders

If your order arrives damaged, has a production defect, or differs from the specifications you approved, contact BSElite promptly with your order number, a description of the issue, and clear photos of the affected items. After reviewing the issue, we’ll explain the next steps. Depending on the circumstances, we may correct the item, replace it, or issue a refund for the affected item.

Please contact us before sending anything back. If we need the affected items returned, we’ll provide return instructions.

Same-day and rush orders

Our standard quality checks apply to same-day and rush orders. If a production issue affects your confirmed deadline, we’ll let you know. Requests for a rush-fee refund are reviewed case by case based on the circumstances. See our Same-Day & Rush Order Policy for details on deadline confirmation, artwork approval, and changes after approval.

Same-Day & Rush Order Policy

BSElite Custom Prints & Scrubs

Same-day and rush services are available based on workload, materials, artwork readiness, and production availability. A rush fee covers priority scheduling and is separate from design and printing charges. Your deadline is confirmed only after BSElite accepts the order, receives payment, and obtains any required artwork approval.

Artwork & Design Approval

Customers must carefully review all proofs for spelling, names, dates, sizing, placement, colors, and image quality. Approval authorizes production. Changes requested after approval may result in additional charges and a revised completion time. Design revisions are limited to those included in your quote.

Customer-Provided Images

Print quality depends on the quality of the artwork supplied. Screenshots, blurry images, and low-resolution files may print pixelated, uneven, or unclear. Rush service does not improve image resolution or include artwork restoration unless quoted separately. If BSElite identifies an artwork concern, we will request your approval before printing it as supplied.

Colors & Print Appearance

Colors on phones, computers, and digital proofs may differ from the finished print. Fabric color, texture, material, and printing method can affect the final appearance. Exact color matching must be discussed and confirmed before production. Minor variations in placement and appearance may occur.

Rush Deadlines & Changes

Rush orders allow limited time for revisions, sourcing, and production adjustments. Delayed responses, artwork changes, or late approvals may affect your pickup or delivery time. BSElite will communicate any production issue that affects the confirmed deadline.

Quality Concerns & Corrections

Rush orders receive our standard quality checks. Customer-approved errors and disclosed artwork limitations accepted before printing do not qualify for complimentary reprints or refunds. If BSElite makes a production error or the finished order has a defect, contact us promptly with photos so we can review it and arrange an appropriate correction. Rush status does not excuse production defects.

Customer Acknowledgment

By approving your rush order in writing, you confirm that you have reviewed this policy, approved the final artwork, and accepted any specifically disclosed artwork or printing limitations.